1 hour ticket response
We are committed to supplying a fast and adequate reply to every ticket sent by a user. Our trained customer support staff representatives will review your request and will think of the most effective solution. We offer a 1–hour response time guarantee for all helpdesk tickets. In reality, our average customer support ticket response time has proved to be twenty minutes.
A First–Rate Customer Care Service
Our tech support staff representatives possess immense experience in the shared website hosting plans world and are experienced enough to supply a quick solution to your problem. If, however, the issue at hand is not within the competency of a customer support engineer, the ticket will be sent to a programmer or administrator for further investigation.
An Intuitive Help Center
In the Hosting Control Panel you will find an easy–to–browse Help Center section where you can find quick suggestions on how you can use our web hosting services. You can find the answers to your inquiries in the F.A.Q. repository, find more suggestions in the web hosting account administration articles or watch our educational video tutorials.