Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • Every single support request you send to us will be responded to within maximum 60 min. If for any reason whatsoever your trouble ticket or email calls for additional assistance from a sysadmin, we will without delay forward it and leave a note to let you know that your case is being examined. If you take advantage of the Optional Admin Services package, any of the server administration tasks included there will be performed at a time that suits you.

  • Top quality support service

  • A First–Rate Customer Support Service

  • Our customer support team will be at your disposal round–the–clock should you require assistance while working with the Hosting Control Panel or with any of the apps that we have pre–installed on your behalf on the server. And if you require assistance handling the ordinary administration tasks on your dedicated web hosting server, you can order the Optional Admin Services package, that includes backup space, weekly Operating System updates, problem troubleshooting and installation procedures, server monitoring and restarting services, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Hosting Control Panel was preinstalled for each dedicated web hosting plan. Among its functionalities is a rather useful integrated knowledge base that will walk you step by step on all the operations that you can perform. Most help articles have video versions which demonstrate all the actions that you can perform in a very illustrative way. You can find all the how–to articles and the video tutorials in the top right corner of each Hosting Control Panel section.