The presence of the customer and technical support that a shared website hosting company offers can tell you a lot about the services that they provide too. When you are allowed to use just e-mails and tickets, you have most likely discovered some reseller and not the web hosting supplier. If this is the case, you will probably have to wait for a few days to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to contact the real hosting company for further assistance. When the provider offers you different means of communication with fast response time which are available at any moment, they are most likely the top provider, not just a reseller. Which means that you will reap the benefits of prompt assistance and high quality support as they'll have direct access to the servers where your account will be created. No matter what the problem - sales or technical, it is generally better to have the option to communicate with your website hosting company directly by using your preferred method of communication.
24/7 Customer Support in Shared Website Hosting
All our shared website hosting plans offer you 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our web hosting solutions well before you make an order or you're an existing client and you have any kind of question or some difficulty, you'll be able to contact us at any time, including weekends and holidays. We have a number of channels to get in touch with us - several phone lines around the world for your convenience and live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more complex issues or any matters which require more time to research and resolve. Unlike various other web hosting suppliers, our trouble tickets feature a warranted max response time of just 1 hour, so no matter what the trouble is, it'll be resolved timely and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
We are aware how crucial it is to get well-timed help, particularly if your website is not running properly for some reason. All our semi-dedicated plans come with 24/7 customer and technical support, therefore if anything comes up, you'll be able to use various methods to let us know - phone line with several local numbers globally, live chat, e-mail messages and support tickets. The first two methods are for pre-sales, billing and basic matters, so that in case you do not have an account yet, for instance, you'll be able to find more info regarding our solutions, or we will help you with uncomplicated tech problems. The second two options are for strictly tech troubles or everything that's more time-consuming due to the fact that it is much easier follow the communication between you and our support team. The warranted max reply time for them is merely one hour, the actual one - 15-20 min, so you won't need to wait for a whole day so as to receive assistance like you may have to do with other service providers.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive well-timed support in general, let alone when you manage a whole server, that's why each and every dedicated server that we supply includes 24/7 support with 1-hour response time warranty whatever the problem. This service is cost-free for all difficulties with your server or the software that was installed by our administrators through the setup, therefore you're able to contact us as many times as you would like, even during holidays. You could either open a support ticket from your billing section or you could send an e-mail message, and the actual answer time for either of these rarely exceeds 30 mins as we have administrators available 24 / 7. If you require general info about our servers or you've got some billing question/issue, you may also call one of the local phone numbers that we have on 3 continents or you can use our live chat service and talk to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, that you can add to your server plan through the billing Control Panel.