You will find lots of shared website hosting companies on the market, however many of them are resellers that have limited resources, particularly in terms of support. A way to distinguish them is the option to contact the company over the phone. The level of support that you will receive via this way of communication will vary depending on the provider - some offer professional phone support, while others offer general and customer support only because some matters are more time-consuming and it would be far easier to be resolved with a support ticket, particularly when the issue needs to be escalated. However, it's good to know that you could always get in touch with your website hosting provider since there're a lot of small-scale matters which can be resolved effectively and in a timely manner with a call, not mentioning that you'll be able to get more details for the services even before you become a customer.
Phone Support in Shared Website Hosting
In case you decide to use one of our shared website hosting plans, you can talk with our customer support team over the phone for 14 hrs a day. We can help you choose the most suitable plan for your web sites as we realize that it's better to discuss this kind of matters with a live person. In case you already have an account, we can help you with all sales/billing questions and / or general matters, even with some tech troubles which don't require a long time or escalation to an administrator since it'll be more convenient to open a ticket for time-consuming matters in order to have all the correspondence in a single place. We have telephone numbers in the United States, the United Kingdom and Australia, so you are able to call the one you prefer and talk to our representatives.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hrs per day as a part of the support services for each and every semi-dedicated server plan that we offer. Considering the fact that some issues are more complex and time-consuming, you may need to open a support ticket if you experience such an issue, still for all the billing, general or minor tech issues you can always phone us and we will help you right away to save you the time you will have to spend on creating a support ticket. Even if you don't have an account yet, you'll be able to find out whether you can host your internet sites on our high-tech cloud platform or you will be able to get any other general info on our semi-dedicated solutions. We have local phone numbers in the U.S.A., the United Kingdom and Australia as well as an international number, therefore you can call the one that is closer to where you are.