If you ever face a problem with your site and are unable to resolve it on your own, ask the respective web hosting company’s technical support staff to help you bring the site back online. A timely solution would be the best scenario, but many hosting companies reply within 24 hours or even more, all the more so if you are working with a hosting reseller. Even if your problem can be solved easily, your website may not work properly or may not be available whatsoever for a longer stretch of time, so you may lose potential customers since it is pretty unlikely that anyone will eagerly go back to a site that’s faulty. This is why, you ought to make sure not only that you can reach your hosting company, but also that they can respond and assist you in a timely manner. If a script update doesn’t go smoothly or if you erase something accidentally, for example, the site should be restored speedily in order to prevent protracted downtime.
One-Hour Response Guarantee in Shared Website Hosting
In case you are using any of our shared website hosting plans and you have a query or encounter a certain difficulty, you can touch base with us 24x7x365 by opening a tech support ticket or by writing an e-mail and we promise that you will receive a response in less than 1 hour. In case the issue can be solved, we will do it before we get back to you, while in case there is something that you have to do on your end, we’ll supply you with all the required details – what possible solutions to try, what settings to check, etc. Normally, you’ll receive a response within 30 minutes max, which implies that waiting for hours and hours or even for more than a day to obtain support is something impossible. Our sixty-minute response time guarantee applies to any enquiry that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we understand how vital it is to obtain timely support, we guarantee that you will never have to wait for more than 1 hour to obtain a response to any trouble ticket that you post via your semi-dedicated server CP. As a matter of fact, you’ll seldom need to wait for more than twenty-thirty minutes and this applies to any enquiry no matter what its nature is – general, technical or billing. Also, our client and tech support staff is available to you around the clock, which goes to say that even if you open a ticket during national holidays, you’ll invariably get an instant response, which will include the answer to a query, the solution to a complication or the info necessary to solve an issue yourself – in case there is something that you have to do on your end. With us, you will never need to spend a day waiting around for an answer like you would with lots of other hosting providers.