A live chat is a real-time way of communication between a hosting provider's support crew and its clients. It's a very efficient method to get some information about the web hosting services or have some problem resolved since you are talking with a live representative. The benefits of using a live chat service rather than calling or opening a trouble ticket are the lower chance of mistakes any time you exchange info like usernames or domain names, the quicker response time because the communication is live and the fact that you do not have to stay on the chat constantly - you are able to do something else while the agent investigates the issue involved. In addition, you can connect with a live chat room from any kind of computer that is connected to the Internet, avoiding the phone fees that you'll need to pay when you're calling to a different country.
Live Chat Support in Shared Website Hosting
As a part of the support services that we provide for all of our shared website hosting plans, we now have live chat support which is available each and every day, even on holidays. You are able to get in touch with us no matter if you already have an account or not, considering that we can support you with all kinds of things, ranging from supplying you with basic information about our solutions in case you are not our client yet and you are thinking about acquiring one of our plans, to helping you with creating an email account in an email client. Part of the problems are more complex and time-consuming, and you'll have to take advantage of the ticketing system which is built-in our Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for a lot of things.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is available every single day, even on weekends and holidays. It's one of the best ways to learn more about our semi-dedicated plans in case you don't have an account yet or to have a problem resolved in case you are a client and our customer support agents will assist you right away regardless of the time of the day you join our chat. In case you wonder which package is more suitable for your web sites, if you need a piece of advice whether you should acquire a particular upgrade and how to obtain it or if you have difficulties installing an email account on your PC, you are able to get in touch with us and we'll provide you with the required information straight away. Our live chat is available even after our phone lines are off for the day, therefore when you have an account here, you can rest assured that you'll always enjoy timely help with any question or problem that comes up.