There are different ways to touch base with the hosting company whose services you’re using, but the one that you’ll always find regardless of which company you pick is a ticketing system. It’s the least complicated correspondence medium for a number of reasons. In case no customer support staff member is free at the moment and they’re all busy, a telephone call may not be answered, but a ticket will always hit home. Also, you can copy and paste large pieces of info without needing to worry about typos, and in case a specific problem needs more time to be sorted out or a number of responses must be exchanged, all the information will be in the very same place, so either party can always follow the steps taken by the other one. The drawback of using tickets to touch base with your hosting provider is that they’re typically separate from the web hosting platform, which suggests that if you have to supply info or to adhere to directions, you will have to use no less than 2 different systems and this number might rise if you want to administer a couple of domain names. On top of that, lots of hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for an answer.