There are different ways to touch base with the hosting company whose services you’re using, but the one that you’ll always find regardless of which company you pick is a ticketing system. It’s the least complicated correspondence medium for a number of reasons. In case no customer support staff member is free at the moment and they’re all busy, a telephone call may not be answered, but a ticket will always hit home. Also, you can copy and paste large pieces of info without needing to worry about typos, and in case a specific problem needs more time to be sorted out or a number of responses must be exchanged, all the information will be in the very same place, so either party can always follow the steps taken by the other one. The drawback of using tickets to touch base with your hosting provider is that they’re typically separate from the web hosting platform, which suggests that if you have to supply info or to adhere to directions, you will have to use no less than 2 different systems and this number might rise if you want to administer a couple of domain names. On top of that, lots of hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for an answer.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we’re using for our shared website hosting plans is not separate from the hosting account. It is an essential part of our all-encompassing Hepsia hosting Control Panel and you will be able to visit it at any given moment with just several clicks, without ever signing out of your account. The ticketing system features a quick-search box, which will help you track down de facto any ticket that you’ve submitted in the past, if necessary. Also, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to handle a given problem even before you actually send a ticket. The response time is maximum 60 minutes, which implies that you can receive swift assistance whenever you need one and in case our client support team suggests that you do something within your hosting account, you can do it straight away without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s far more convenient to manage everything from a single location, which is why we have implemented a support ticket system into the in-house built Hepsia Control Panel, which is offered with every semi-dedicated server account. This will permit you to handle the communication with our client service staff along with your website content, which goes to say that you won’t need to memorize additional login credentials for a different admin interface. You’ll be able to submit a new ticket or to track down the status of an old one with no more than several mouse clicks whilst you’re browsing the files hosted in your semi-dedicated account. Plus, you can go through older tickets using a smart search box or check applicable knowledgebase articles, which provide solutions to commonly met difficulties. The integrated trouble ticket system is monitored 24/7/365 with the maximum response time being just 1 hour, so there will always be somebody to assist you.