Lots of users who begin using their very first web hosting account, or switch companies, often have queries in regards to how particular tasks are performed or chance upon difficulties when setting up various things such as e-mails, website settings, etc. This is why, some hosting providers have prepared documentation with common questions and problems so as to help their clients receive information quickly and easily. As a result, the customer service staff can devote more time to actual issues that particular customers may be facing, because the solution for the minor things will be available online and customers can handle them without contacting the customer care team. Having comprehensive documentation is rather important, particularly for new customers with no practical experience whatsoever, as the web hosting service entails an immense number of features and lots of people can get perplexed about what to do. A good information repository can both help you do the operations that you want and learn how the web hosting service works in general.
Extensive Online Documentation in Shared Website Hosting
Our shared website hosting plans come with a detailed knowledge base where you can find info about all the challenges that you could experience and their resolutions. You can find out how to create and manage a mailing list, how to use an .htaccess file, or how to proceed if the settings of your mail client are correct, but you’re unable to send email messages, for instance. We have tried our absolute best to be as comprehensive as possible and to cover all the available options in order to save you time and to provide you with different solutions for each single problem. The knowledge base contains informational articles as well – both general ones about the hosting service as a whole, and more specific ones, which will help you get familiar with the functions and features of the Hepsia hosting Control Panel. You can find relevant articles about particular features and functions in each Control Panel section, whilst if you’d like to check the entire list of articles, you can visit the dedicated Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers include an elaborate article repository where you can find any information that you may require about our hosting services or about the Hepsia hosting Control Panel that we use. We have compiled it on the basis of the feedback that we’ve obtained from our clients through the years and, hence, our articles touch on particular issues that you could bump into and offer the easiest means of recovering them, for instance getting an HTTP 500 error message or being unable to send email messages from your PC even though you have the right settings. The articles are available in every single Control Panel section and you can access them whenever you want. They can help you enhance your knowledge not only about our services, but also about the hosting field as a whole, as they feature elaborate guidelines and general info such as what cron jobs or file permissions are.